Archive for the ‘Member Outreach’ Category

Nine tips for leveraging the web to communicate effectively with members

Friday, March 25th, 2011 by user

By Jean Whiddon

Timely, clear & relevant information is what your members want – and being able to provide it to them shows your value as an association. But with websites, e-mail, social networks and all the other channels the web now has, what’s the best way to reach who with what info? Unfortunately, there is no single answer because everyone uses the web differently. But there are some tips you can follow to be as effective as possible. Why just 9? See tip #1.

1) Be aware of information overload. Be sure what you are providing is helpful and necessary, and don’t overwhelm your members.

2) Make your website a timely information resource – not just brochure-ware. Build an RSS, blog roll, or Twitter feed into your homepage, so the relevant industry news of the day is always right there.

3) Regular e-newsletters, with short, relevant topics that link to more in-depth information let you deliver information to those not actively seeking it. Plus, it’s a great way to keep your e-mail list/CRM scrubbed.

4) Make sure your website is designed for mobile screens. Big graphics, wide horizontal navigations and the like don’t allow convenient communication with mobile users. Be sure to have a mobile friendly or mobile site.

5) If you’re going to have a Twitter account, tweet regularly. Twitter users want to know what’s happening, daily. Product trends, governmental regulations and trade show happenings are just a few of the things you can tweet about.

6) If you have a blog , be sure to post at least 3-5 times a week to keep your audience engaged. The posts can and should be more informal and personal than your main website. Entries should encourage discussion through comments.

7) Re-tweet and use hash (#) tags.

8) If you have a Facebook page, the more people who’ve friended you, the better. Host a contest that exchanges trade show sponsorship points for friend acceptances. Whichever company drives the most friends gets a free sponsorship. Post regularly with all sorts of information.

9) Keep Facebook and Twitter separate – do not repost the same info to both as they each serve different audiences. Facebook is to people who have opt-ed in by “liking” you. Twitter is mostly public and can be searched or followed by anyone with hash (#) tags.

Jean Whiddon is President & CEO of Fixation Marketing, the largest full-service agency specializing in creative strategy, design and interactive solutions for association events and trade shows.

Poll: How has your association integrated social media into your communications plan?

Wednesday, March 9th, 2011 by Autumn Jones

Reaching Remote Members

Tuesday, March 1st, 2011 by Autumn Jones

According to the Fall 2010 Association TRENDS Finance Survey, meetings account for over 30% of revenue for associations — the greatest non-dues revenue source by far, followed by educational programs (19.6%).  And while 7% of surveyed CFOs reported an expected decline in meeting attendance in 2011, 25.9% projected an expected increase in revenue from meetings.

Imagine what that projection would be if members could attend conferences, meetings and training sessions remotely!  Consider offering “hybrid meetings,” where webcasts and live streams bring members whose schedules or budgets may not enable them to attend in person to the live event.  Meetings revenue would dramatically increase.

This can be done efficiently and cost-effectively.  You may choose to hire an outside audio-visual company or you may choose instead to invest in a quality video camera and tripod and host the content on your own site. You may even be able to get a company to sponsor the event and offer the services free of charge.

Do not fret; this will not replace in-person attendance.  There will always be “butts in seats,” because members value the opportunity to assemble, network and generally catch up.  Social Media heavyweight Chris Brogan said “Webcasting your event is just another way to get your audience to wish they were there,” at the MTO Summit recently.

Here are some tips to implementing hybrid meetings:

  • Always have an audio feed into the camera; do not rely on the strength of microphones alone.  This is relatively easy to achieve.
  • Offer keynote addresses and common sessions online live as they are occurring.  Select the most interesting breakout sessions, but do not try to stream all of the sessions presented at the conference.
  • Engage remote attendees by incorporating social media into the discussion.
  • During breaks, offer special online-only features, maybe a Q&A session where the presenters answer Tweeted questions, or a break out interview with a prominent guest or presenter.  You can also engage a few members who are attending in person in discussion about the topic and broadcast the discussion for online viewers.
  • Integrate slides and other visuals into the video feed, again, do not rely on images presented at the front of the event to suffice.
  • Make sure you have a mobile streaming program, or that your webcast or stream is accessible on mobile platforms.
  • Password protect broadcasts to avoid free remote access to the event.

ASAE has compiled this list of associations who have hosted commendable hybrid meetings recently.